DubloLearn Learner Terms of Service

Effective date: 1 September 2026 Version: 1.0

1. Who you are contracting with

DubloLearn is operated by Konit, LLC, a limited liability company organised under the laws of the State of Delaware, United States (“Konit”, “we”, “us”, “our”).

Registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States Contact: support@dublolearn.app

“DubloLearn” is a brand name. Your contract is with Konit, LLC.

These Terms are a binding agreement between you and Konit. Please read section 24 (for consumers in the United States) and section 25 (for everyone else) carefully — they describe how disputes are resolved and, for users in the United States, they require most disputes to be resolved by individual arbitration rather than in court.

2. Eligibility

DubloLearn is for adults. You must be at least 18 years old to create an account. We ask for your date of birth when you register and we do not knowingly provide the Services to anyone under 18. If we learn that an account belongs to someone under 18, we will close it and refund any unused balance.

You must also have the legal capacity to enter into this agreement, and you must not be barred from receiving our services under the laws of your country or of the United States.

3. Your account

You are responsible for what happens under your account, for keeping your sign-in details secure, and for the accuracy of the information you give us. Tell us promptly at support@dublolearn.app if you believe someone else has used your account.

You may close your account at any time from your account settings. Closing your account does not, by itself, cancel a subscription — see section 8.

4. What DubloLearn provides — and who you are dealing with

This section decides who is responsible to you for what. Please read it.

DubloLearn offers two different things. They are separate products, sold separately, and the person responsible to you is different for each.

4.1 DubloLearn Study — provided by Konit

DubloLearn Study is our own learning product: the course content, exercises, level assessment, review scheduling and progress tracking available in the app. It is created and published by Konit. No tutor is involved.

Konit is the provider of DubloLearn Study and is responsible to you for it. It is sold on subscription (see section 8) and is not included in, and does not include, any lesson with a tutor.

4.2 The Tutor Marketplace — lessons are provided by tutors, not by Konit

DubloLearn also operates a marketplace where you can find an independent tutor and book a live one-to-one lesson or a group session with them.

Konit does not provide language teaching or tutoring services. When you book a lesson, the contract for that lesson is formed between you and the tutor. Konit is not a party to it. What Konit provides is the platform: search and discovery, scheduling, the video classroom, messaging, payment collection on the tutor’s behalf, and dispute handling.

Specifically:

• Each tutor sets their own price. Konit does not set, cap, floor or discount a tutor’s rate.
• Each tutor decides their own teaching method, materials and lesson content. Konit does not supply tutors with a curriculum and does not require tutors to teach in any particular way. Tutors may use their own materials.
• Each tutor sets their own availability and decides whether to accept any given booking.
• Each tutor sets their own cancellation and no-show policy, shown on their profile before you book.
• Tutors work for themselves, are free to teach on other platforms and elsewhere, and are not employees or agents of Konit.

Each tutor appoints Konit as their limited payment collection agent for the sole purpose of accepting payment for lessons from learners. Payment made by you to Konit for a lesson is treated as payment made directly to the tutor, and your obligation to pay the tutor is satisfied and extinguished when Konit receives it — you bear no loss if Konit fails to pay the tutor onward. Each tutor states this on their public profile.

4.3 Choosing a tutor is your decision

You choose your tutor. We show you each tutor’s self-reported credentials, experience, languages, price and reviews from other learners, and we run identity and background checks where the law allows. We do not independently verify every credential a tutor states, and we do not warrant the quality, accreditation, registration or licensing of any tutor. Read a tutor’s profile and reviews, and use the trial lesson, before committing to a package.

4.4 Whether your tutor is a business

Some tutors are traders (professionals in business); some are private individuals. Each tutor tells us which they are when they join, and we show this on their profile.

If your tutor is not a trader, consumer protection law does not apply to your contract with that tutor. You still have your rights against Konit under these Terms in respect of the platform itself.

5. Booking, rescheduling and cancellation

When you book, the tutor’s price at that moment is fixed for that lesson and we take payment. The booking is confirmed when the tutor accepts it, or automatically where the tutor has enabled instant booking.

Cancelling or rescheduling is governed by the tutor’s own policy, shown on their profile and repeated at checkout before you pay.

If a tutor cancels, does not appear, or turns up very late, you are refunded automatically — you do not have to ask and you do not have to explain. The amount goes to your DubloLearn balance so you can rebook straight away, and you have 7 days to move it to your card instead if you would rather have the money.

If you do not appear for a lesson, the tutor’s policy applies.

We may cancel a booking where we reasonably believe it breaches these Terms, our Community Guidelines, or the law. If we do, we refund you in full.

6. Prices, payment and taxes

Prices are shown before you pay. We may charge in your local currency; where we convert, we tell you the rate at checkout.

Konit’s fee. Konit charges the tutor a commission on each lesson booked through the platform. That commission is a fee for the platform service, charged to the tutor, and it is shown to tutors before they list. You do not pay a separate platform fee on top of a lesson price.

Taxes. Prices for DubloLearn Study include any sales tax, VAT or equivalent that we are required to charge, and the amount is shown separately on your receipt. For lessons, your tutor is responsible for any tax on the tuition they supply to you; Konit accounts for tax on its own commission. Where the law requires Konit to collect and remit tax on a lesson, we will do so and show it separately.

Failed payments. If a payment fails we may retry it, and we may suspend access until it succeeds. We will tell you before we suspend anything.

7. Trial lessons

Many tutors offer a discounted trial lesson to a learner they have not taught before. Konit retains the full amount paid for a trial lesson; the tutor is not paid for it. This is disclosed to tutors before they choose to offer trials, and it funds the protection in section 11.2.

8. DubloLearn Study subscription and automatic renewal

DubloLearn Study is sold on a recurring subscription.

Your subscription renews automatically at the end of each billing period until you cancel. Before you are charged for the first time, we ask you to agree to the renewal separately from these Terms, and we show you: what renews, how often, the amount, and how to cancel. We will not renew your subscription unless you have given that separate agreement.

Reminders. We email you before an annual renewal, and before any renewal that follows a free or discounted introductory period.

The price does not change without your agreement. If we want to change the price of your subscription, we will either ask you to agree to the new price, or give you notice under section 18 and the chance to cancel with a pro-rata refund of the unused part of the period.

Cancelling. You can cancel at any time, online, in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.

No lessons are included. A subscription buys access to DubloLearn Study only. Lessons with tutors are bought separately, one at a time or in packages.

9. DubloLearn balance (“duble”)

When we owe you money back — a tutor cancelled, a lesson could not go ahead, or you used the guarantee in section 11 — we offer you a choice: back to the card or account you paid from, or kept as DubloLearn balance to spend whenever you like.

Your balance:

• can be spent on anything on DubloLearn — lessons with any tutor, or your Study subscription;
• has no cash value and cannot be withdrawn, transferred or exchanged for money;
• cannot be bought. You can never top it up. It only ever arises from money you have already paid us and are entitled to have back;
• does not expire while your account is open;
• is denominated in the currency in which you paid;
• is capped at USD 2,000 (or the equivalent). If a refund would take you over that, we pay the excess back to your card.

Nothing in this section limits any right you have under law to a refund to your original payment method.

If you close your account, tell us and we will return any remaining balance to your original payment method where we can.

10. Recording lessons

Lessons are not recorded by default and Konit does not receive, store or have access to any recording of your lesson.

A lesson can be recorded only if both you and your tutor separately agree in the app before it starts. We record the fact of that agreement and the time it was given. Either of you can withdraw agreement at any time, and recording stops.

Any recording stays on the device of the person who made it. Neither party may publish, share or distribute a recording of a lesson without the other person’s written permission.

11. Refunds and the money-back guarantee

11.1 Refunds generally

Our Refund Policy forms part of these Terms and explains when you get money back and how. In summary: if a tutor cancels or does not appear, you get the full amount back. If a lesson could not go ahead because of a fault in our platform, you get the full amount back. Otherwise the tutor’s cancellation policy applies.

Where you have asked us for a refund, you choose between your original payment method and DubloLearn balance, and we do not process it until you have chosen. Where a refund happens automatically because a tutor did not appear, it goes to your balance and you have 7 days to move it to your card.

11.2 The money-back guarantee on your first lesson

The first lesson you ever buy on DubloLearn is guaranteed. If it was not what you hoped for, tell us within 7 days, say why in a sentence, and we put the full amount back on your card.

Any reason counts, and we will not refuse it. We ask for one because it tells us something useful, not because you have to persuade us.

Once per account. Not once per tutor.

Konit pays for this. Your tutor is not charged for it.

After that first lesson the guarantee does not apply. Refunds are then governed by section 11.1 and the Refund Policy: the automatic cases stay automatic, and anything else needs a real problem that we look into. Nothing here affects any right you have under law.

12. Your statutory consumer rights

Nothing in these Terms limits or removes any right you have under the mandatory consumer law of the country where you live.

Where that law gives you a right to withdraw from a contract within a set period, you have it. You can exercise it by telling us in any clear statement, at support@dublolearn.app — you do not have to use a particular form of words. Where you ask us to begin supplying a service before that period has run, we ask you for that request separately at checkout and tell you what it means for the right.

13. The DubloLearn assistant

DubloLearn includes an assistant that answers questions and helps you practise. You are interacting with an AI system, not a person. This is shown to you in the app, at the point where you use it.

What it is for: practising a language, explaining grammar, giving example sentences, correcting your writing, suggesting what to study next, and answering questions about how DubloLearn works.

What it is not for: legal, medical, financial, tax or immigration advice; decisions about your education, employment, credit or immigration status; emergencies; or anything where being wrong would matter.

It makes mistakes. It can state something false with complete confidence — a wrong translation, an outdated usage, a grammar rule that does not hold. Check anything that matters with your tutor. It is not a substitute for a lesson and we do not present it as one.

It does not decide anything about you. It does not set your level, approve or reject refunds, moderate content, suspend accounts, or rank tutors. It is not a route for reports or complaints — use section 16 for those.

Content it generates. Text the assistant produces for you is yours to use, and we claim nothing over it. But it may not be original, it may resemble text produced for someone else, and we make no warranty that using it will not infringe anyone’s rights.

Limits and availability. We limit how much you can use the assistant, and the limits are shown in the app. It may be unavailable, and we may change or withdraw it. A paid subscription does not include a guaranteed quantity of assistant use unless we say so explicitly.

Do not try to break it. Do not attempt to extract the system prompt, jailbreak it, use it to generate illegal or abusive content, use it to attack the service, or resell access to it.

Your data. We do not use your conversations with the assistant, or your lesson content, to train AI models. Conversations are sent to our model provider to generate a reply and kept for a limited period so that you can see your own history — see the Privacy Policy. Do not type payment details, passwords or identity document numbers into the assistant.

14. Your content

You keep ownership of everything you write, record or upload. You give Konit a licence to host, store, display and transmit it so that we can operate the Services — for example, to deliver your message to your tutor. That licence ends when you delete the content or close your account, except where we must keep something to comply with the law.

Reviews you write may be shown publicly with your first name and photo.

Your tutor keeps ownership of their teaching materials. Materials a tutor shares with you are for your own learning; do not republish or resell them.

15. Acceptable use

Our Community Guidelines form part of these Terms. In short: treat other people decently, do not harass, threaten, defraud or discriminate; do not upload illegal content; do not try to move a booking off the platform to avoid fees; do not scrape, reverse-engineer or attack the Services; do not misrepresent who you are.

16. Reporting content, our decisions, and how to challenge them

Reporting. You can report any content, listing, message or user you believe is illegal or breaches these Terms — from the report control on the item itself, or at support@dublolearn.app. Tell us what you are reporting, with a link or enough detail to find it, why you think it is illegal or against our rules, and how to reach you if we need more. You do not have to identify yourself, prove standing, or use any particular form. You may report anonymously and we will still act, but we will not be able to tell you the outcome.

Child sexual abuse material and credible threats to life are acted on immediately and reported to the relevant authorities.

What we do with a report. We confirm receipt by email with a reference number, assess it in a diligent, non-arbitrary and objective way, and tell you what we decided and why. Where the question is whether something is illegal, a person decides — not an automated system alone.

Our decisions. If we remove or restrict content, restrict or suspend a listing, suspend or terminate an account, or hold a payout, we tell the affected person in writing, at the latest when the action takes effect: what we did and whether it is temporary or permanent; the facts we relied on, and whether the matter reached us through a report or our own detection; the rule or the law it was based on; and how to challenge it. We do not send this where the law forbids it — for example where it would prejudice a criminal investigation.

Challenging a decision. Write to support@dublolearn.app within six months of the decision. A person reviews it, never an automated system alone, and where our team makes it possible that person will not be the one who made the first decision. We tell you the outcome and the reasons in writing, and if we were wrong we reverse it, restore what was removed, and remove any mark it left on your record. This applies equally where we refused to act on your report.

Misuse. If someone repeatedly posts manifestly illegal content, or repeatedly files manifestly unfounded reports, we may suspend them for a reasonable period — after a warning, with reasons, and subject to the same right of challenge as anything else.

17. Suspension and termination

You can stop using DubloLearn and close your account at any time.

We may suspend or close your account if you seriously or repeatedly breach these Terms or the Community Guidelines, if we are required to by law, or if keeping the account open would expose someone to harm. Except where the law prevents us or where there is an immediate risk of harm, we give you notice and the reasons first, and you may challenge the decision under section 16.

If we close your account, we refund any unused balance and any lessons you have paid for and not taken, unless we closed it because of fraud or a deliberate breach that caused loss.

18. Changes to these Terms

We may change these Terms. If a change is material and affects you, we give you at least 30 days’ notice by email and in the app before it takes effect, and we tell you what changed. If you do not agree, you may cancel before the change takes effect and we will refund the unused part of anything you have paid.

We do not apply changes retroactively to a lesson you have already booked or a subscription period you have already paid for.

Every version of these Terms is archived and dated; you can see which version you agreed to, and when, in your account.

19. What we do not promise

We provide the Services with reasonable care and skill. We do not promise that they will be uninterrupted or error-free, that you will reach a particular level of language ability, or that any tutor will meet your expectations.

We are not responsible for the conduct of tutors or other learners, online or offline, and we do not warrant the tutoring services a tutor provides to you. Your contract for a lesson is with your tutor.

Nothing here excludes anything that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, and for anything else that mandatory law in your country does not allow us to exclude.

20. Limitation of liability

Subject to section 19, and to the fullest extent the law allows:

We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or opportunity.

Our total liability to you for all claims arising out of or relating to these Terms or your use of the Services is limited to the greater of (a) the total amount you paid Konit in the six months before the event giving rise to the claim, and (b) USD 100.

If you live in a country whose law does not allow these limits, they do not apply to you to that extent.

21. Indemnity

If you use the Services unlawfully, or breach these Terms, and that causes a third party to bring a claim against us, you will cover our reasonable losses and legal costs arising from it. This does not apply to the extent the claim results from something we did wrong, and it does not apply at all if you are a consumer and mandatory law in your country prevents it.

22. Where we offer the Services, and governing law

We price and bill in US dollars. We do not direct the Services at the European Economic Area, the United Kingdom or Switzerland.

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live. Where the mandatory consumer law of your country gives you rights that Delaware law does not, those rights apply, and you may bring proceedings in the courts of your own country.

23. Notices

We give you notice by email to the address on your account and in the app. You give us notice at support@dublolearn.app and, for anything relating to a dispute, also at the postal address in section 1.

24. Disputes — consumers resident in the United States

This section applies only if you are resident in the United States. If you are not, skip to section 25.

Please read this section. It affects your legal rights, including your right to bring a case in court and to participate in a class action.

24.1 Talk to us first

Before starting arbitration, you agree to tell us about the dispute in writing at support@dublolearn.app and give us 60 days to try to resolve it. We agree to do the same before starting arbitration against you. Either of us may ask for a telephone or video meeting. This step is required, and the time limit for bringing a claim pauses while it runs.

24.2 Agreement to arbitrate

If we cannot resolve it, you and Konit each agree that any dispute between us will be resolved by binding individual arbitration, and not in court, except as stated in section 24.4.

This agreement covers all disputes between you and Konit, including disputes about advertising, billing, subscriptions, refunds, privacy, and the interpretation, validity, enforceability or scope of these Terms.

The arbitration is administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules as in effect at the time the arbitration is commenced, as modified by this section. The rules are at adr.org.

The arbitrator, and not any court, decides questions about the interpretation, applicability, enforceability, unconscionability or scope of this arbitration agreement, except for the class-action waiver in section 24.5, which only a court may decide.

We do not impose any special procedure of our own on mass or coordinated filings. If many similar claims are filed, they are handled under the AAA’s own rules in effect at the time, and nothing in these Terms modifies them.

24.3 Where, how, and who pays

The arbitration is conducted in English, and at your election either (a) by documents only, (b) by telephone or videoconference, or (c) in person in the county where you live. You will never be required to travel outside the county where you live.

Konit pays all AAA filing, administration and arbitrator fees beyond the amount you would have paid to file the same claim in your local court, unless the arbitrator finds your claim frivolous. If an applicable law or AAA rule requires Konit to pay an arbitration fee, Konit has 60 days from the due date to pay it, and any shorter deadline in the AAA rules is extended to 60 days.

The arbitrator may award any relief a court could award to you individually, including your reasonable attorneys’ fees where a statute provides for them.

24.4 What is not covered

Either of us may bring an individual claim in small claims court instead of arbitration, if it qualifies.

Either of us may ask a court for an injunction to stop infringement or misuse of intellectual property.

Nothing in this section applies to a claim alleging sexual assault or sexual harassment. Under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, 9 U.S.C. § 402, you may bring such a claim in court, and this arbitration agreement is unenforceable against it at your election.

Nothing in this section prevents you from reporting anything to a government agency, or an agency from acting on your behalf.

24.5 No class actions

You and Konit each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding.

If a court decides this paragraph is unenforceable as to a particular claim or request for relief, that claim or request is severed and heard in court, and the rest is arbitrated.

24.6 You can opt out

You may opt out of this arbitration agreement. Email support@dublolearn.app within 30 days of first accepting these Terms, with your name and the email address on your account, and say that you opt out. Opting out does not affect anything else in these Terms, and we will not treat you differently for it.

24.7 This section survives, and controls

This section survives the termination of these Terms and the closing of your account.

This section applies to disputes arising from any agreement between you and Konit, whenever made, including any later, separate or additional agreement, promotion, sweepstake, referral programme or set of terms — unless that later agreement expressly says, referring to this section by name, that it replaces it.

24.8 If part of this section fails

If any part of this section is found unenforceable, the rest continues to apply — except that if section 24.5 is found unenforceable in its entirety, this whole section 24 does not apply.

25. Disputes — everyone outside the United States

Section 24 does not apply to you.

If something goes wrong, please contact us first at support@dublolearn.app. We will try to resolve it with you directly.

You may bring proceedings in the courts of the country where you live, and we will bring any proceedings against you in the courts of the country where you live.

We do not ask you to arbitrate and we do not ask you to give up class or collective proceedings. Any arbitration clause or class-action waiver in these Terms does not apply to you.

Where the law of the country you live in gives you access to a consumer dispute resolution body, you may use it.

26. General

Whole agreement. These Terms, together with the Refund Policy, the Community Guidelines, the DubloLearn Study Subscription Terms, the Duble Balance Terms and the Privacy Policy, are the whole agreement between you and Konit about the Services.

If part of this fails. If any part of these Terms is unenforceable, the rest continues to apply.

No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.

Transfer. You may not transfer your rights under these Terms. We may transfer ours to a company that takes over our business, provided your rights are not reduced; we will tell you if we do.

Language. These Terms are written in English. Where we provide a translation, it is for convenience; if there is a conflict, the English version governs, except where the law of your country provides otherwise.

Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control.

27. How to contact us

support@dublolearn.app — for anything: questions, billing, refunds, privacy requests, reporting content, challenging a decision, security.

Postal: Konit, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States