DubloLearn Community Guidelines
Effective date: 1 September 2026 · Version: 1.0
These Guidelines form part of the Learner Terms of Service and the Tutor Agreement. They apply to everyone on DubloLearn — learners and tutors alike.
1. Treat people decently
Not allowed:
- Harassment — repeated unwanted contact after someone has asked you to stop; sexual comments or advances; comments about someone’s body or appearance that are not about language learning.
- Hate — attacking or demeaning anyone because of race, ethnicity, nationality, religion, disability, disease, age, sex, gender identity, sexual orientation, or immigration status. This includes “jokes” and includes doing it about people who are not in the room.
- Threats — of violence, of exposure, of reporting someone to authorities, or of harming their standing here.
- Discrimination in service — a tutor refusing to teach someone, or a learner refusing a tutor, on any of the grounds listed above. Declining because of scheduling, level, subject fit, or a bad prior experience is fine.
Note for tutors: an accent, a nationality, or a name is never a legitimate reason to decline a learner.
2. Be who you say you are
Not allowed: using someone else’s identity or photo; inventing or overstating qualifications, certificates or experience; running more than one account; letting someone else teach lessons booked in your name (a declared, vetted assistant under the Tutor Agreement is fine); or lying about whether you are a business.
3. Lessons
- Show up, on time, ready.
- No teaching while impaired by alcohol or drugs.
- Nothing sexual. No nudity, no sexual content, no sexual roleplay, at any level, in any language, however it is framed.
- No recording without consent. Both people must agree in the app before the lesson starts. Screen recording, phone recording, or third-party software without that consent is a serious breach.
- Keep it to teaching. Do not use a lesson to sell something else, recruit, proselytise, or campaign.
4. Money
Not allowed: asking a learner you met here to pay you off-platform for a lesson booked here; asking for or offering payment for a review; asking for personal payment details; or trying to arrange payment through a channel that avoids our fees. (A learner who finds you independently after your relationship here ends is not covered by this.)
Not allowed: manipulating ratings — buying reviews, trading reviews, pressuring a learner to change one, or offering anything in exchange for one.
5. Content
Do not upload or share: material you do not have the right to use; illegal content of any kind; child sexual abuse material — which we report to authorities immediately and without notice; malware; or anyone’s personal data without their consent.
6. Privacy
What is said in a lesson stays in the lesson. Do not share another person’s messages, recordings, photos, contact details or personal circumstances with anyone. This binds tutors after the relationship ends.
7. The platform
Do not scrape, reverse-engineer, attack, overload, or probe the service; do not circumvent access controls; do not use automated tools to book, message or review.
8. What happens when a rule is broken
There is no fixed penalty table, because the same words mean different things in different situations. There is a process:
- We tell you what we think happened and which rule it engages.
- We ask you first, except where there is an immediate risk to someone’s safety, or the law requires us to act at once.
- We decide, and we tell you in writing — what we did, which rule, what facts we relied on, and how long it lasts.
- You can challenge it. Write to support@dublolearn.app within six months. A person reviews it, never an automated system alone, and where our team makes it possible that person will not be the one who made the first decision. If we were wrong we reverse it, restore what was removed, and remove any mark it left on your record.
Possible outcomes run from a note on file, through removing a piece of content, restricting a listing, suspending an account, to termination. Sexual content involving minors, credible threats of violence, and fraud result in immediate termination.
The full process, including what a decision notice contains, is in section 16 of the Learner Terms of Service and section 12 of the Tutor Agreement.
9. Reporting
Report anything from the report control on the item itself, or at support@dublolearn.app. Tell us what you are reporting, with a link or enough detail to find it, why you think it is illegal or against these Guidelines, and how to reach you if we need more.
You do not have to identify yourself or use any particular form. You may report anonymously and we will still act, but we will not be able to tell you the outcome. Deliberately false reports are themselves a breach of these Guidelines.
Child sexual abuse material and credible threats to life are acted on immediately and reported to the relevant authorities. If someone is in immediate danger, contact your local emergency services first.
10. Changes
We give notice of material changes as the Learner Terms of Service and the Tutor Agreement require.